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Blogs Archives - Insurance Journal
How Ben Williams Insurance Group went from paper and pen to instant answers
Key Takeaways A client call is only as fast as the information behind it – digging through carrier portals, spreadsheets and old notes costs real time on every single call EVA Account Summarization pulls a client’s emails, texts, agent notes …
POSTED AUGUST 27, 2026 9:00 AM |
Restaurant Risk Management: Addressing Emerging Hospitality Exposures and Coverage Challenges
Restaurants and hospitality businesses face an ever-changing risk landscape. From rising liability exposures to personnel challenges to emerging environmental risks, staying up to speed can be difficult. To help professionals stay ahead of these problems, the Risk & Insurance Education …
POSTED AUGUST 26, 2026 9:00 AM |
The Implementation Gap: Why Good Technology Fails Inside Good Brokerages
One of the more consistent things I have observed working with brokerage teams on technology implementation is how different the first 90 days looks from the demo that preceded it. In a demonstration, the tool performs well. The workflow is …
POSTED AUGUST 26, 2026 9:00 AM |
Why 400+ Loss Run Formats and 5 Years in Production Make Insurance AI Actually Work
A new AI platform for insurance seems to launch every other week. Most of them are young companies. They spotted an opportunity in insurance, hired a team, and started building. A year or two later, they have a product. It …
POSTED AUGUST 24, 2026 9:00 AM |
Severe Convective Storms Demand Closer Attention
Severe convective storms (SCS) are no longer a secondary concern in the catastrophe (CAT) risk landscape. Once viewed as frequent yet manageable events, hail, tornadoes and high winds are now generating losses at a scale that rivals hurricanes and other …
POSTED AUGUST 24, 2026 9:00 AM |
Specialize Your Expertise: Alliance Programs for Construction, Restaurant, Workers Compensation, Cyber, and Environmental Risks
Do you work with contractors or restaurants? Maybe Workers Compensation is your field? Or maybe you have clients or an employer with cyber or environmental risks that you help manage? The Risk & Insurance Education Alliance created certifications designed around …
POSTED AUGUST 21, 2026 9:00 AM |
The retention engine hiding in the field
Loyal, content customers are worth their weight in gold, literally; acquiring a new customer costs five to 25 times more than retaining an existing one, according to Harvard Business Review. Executive teams pour millions into customer experience initiatives, sophisticated mobile …
POSTED AUGUST 20, 2026 9:00 AM |
The Modern Insurance Agency Management System: Essential Features for Growth
As an independent agent, you wear a lot of hats. The last thing you need is a management system that adds more work instead of taking it off your plate. Customer expectations are rising, competition is increasing, and the agencies …
POSTED AUGUST 20, 2026 9:00 AM |
Stay in Your Lane – Part 2
NOTE: This is the second part of a two-part series by guest contributor, Michael Gay. Here’s a link to part 1 if you haven’t read it yet. https://www.insurancejournal.com/blogs/academy-journal/2026/08/12/878595.htm Sometimes the Best Business Decision Is to Simply Walk Away Turning away …
POSTED AUGUST 19, 2026 12:00 PM |
AI vs. Automation: The Shift That’s Changing Agency Workflows
If you’ve evaluated new technology recently, you’ve likely noticed how quickly “AI-powered” capabilities become part of the conversation. From automated emails to workflow triggers to renewal reminders, many capabilities are grouped together. In practice, they serve different roles and are …
POSTED AUGUST 19, 2026 9:00 AM |
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